UltraVNC

I've don it all over.
I downloaded the viewer and the SCserver. In the helpdesk.txt I changed only the two IPaddresses. And it works.
The original window of the SCserver is showing up; and it comes also when there is no viewer on another pc, as I expected.
So, my problem is solved. But where was the ...

A) Machine of IT expert.
The "listening" icon should be on the PC of the IT expert. Ideally it would say "Listening - Port 5500" when hovered over. Is this correct?
This is correct

B) Machine needing help.
They have the remote-support.exe file on their computer, and if the file has all been ...

@Robin: the viewer is running, but the server must take action first, or am I wrong? (ie display a startup window)

@redge
helpdesk.txt, see below
I use the UltraVNC Viewer in listening mode; default configuration
Remote pc (server) Windows XP Sp3
Local pc (viewer) Windows XP SP3
Both pc's are on a ...

Thanks for your answer, but it does solves my problem.
I've taken all the steps mentioned in the page from the link.
In step 8:
8 - Finally, email the end-user the remote_support.exe file (or put it on your website with a download link, send by Instant Messenger) and tell him to run it.

-> Once ...

I have made a SC server, and start it on a pc. Nothing happens, except an icon in the system tray that says 'WinVNC - listening' when I point at it.

What should happen, as I read the doc well: either a window, or the message from [BALLOON1TITLE] when you have one [HOST] and [DIRECT].

What's going ...