UltraVNC

techdoc - I know exactly what you're referring to.

However, I've come to a halt on PCHW as the powers that be have decided that we can't use it, unless we get some sort of prior approval from the users. Basically, they want us to send out some sort of disclaimer that we can't be blamed for anything ...

So far as the compressed BMP file is concerned, this might be due to the physical dimensions of the image, and the settings in PcHelpware.exe.

The setting in the version I have is as follows:

136 DIALOG 0, 0, 262, 132

so the image will be 262x132 pixels when displayed.

If your original image is ...

From my understanding, you define the ID number prior to creating the server app. It is this ID number that creates the link between your viewer app and your server app so that you can see the users PC. Therefore, you couldn't generate a random number, as both the viewer and the server need to have ...

Not sure how your users access the server app, but it may be corruption. If you haven't already been down this route, get them to download it and try again.

Does it always affect the same user, or is it random?

I have only been testing PCHW on and off for a couple of weeks, and the only issue I spotted with it was the tab order of the fields in the viewer app. Having said that, I haven't gone to the bother of determining if that was the intended order, or whether I'm just being fussy.

So far as the server ...

redge - Thanks. I hope to get PCHW passed by our IT security people, so we can use it, and if I can get that done, I then hope to persuade them to set up a repeater as well.

It will then just be a matter of getting our web team to put up a page hosting the server app (or three apps) for downloading.

redge - Not sure I understand your response to my question.

I already had a look at that particular post and had posted a message to it as I had issues running the server app on my work PC.

With regard to my particular question here, would creating three separate server apps work, using different ...

Melanie

Would you care to elaborate on your solution, as I have had the same problem. I used the server app successfully on a home PC (easy to test), but when I try it on my networked PC in work, I get the same messages you were getting.

Start
Using Repeater
repeater name here
ID:xxxxx
Failed to ...

I've been able to test PCHW from a laptop connected to a router to access another PC, and it works fine. I have set it up to use the repeater. However, if and when I get approval to actually use this software to help our customers, there is another obstacle to overcome.

There are three of us here ...

nerim wrote:
2. edited PcHelpWare.exe within this directory, as you said. but how can i put them together again and tell it to take dialog 153 instead of 101?
Only compiling this 73 kb app does not combine it to the server ...

The PcHelpWare.exe that you need to edit is the one in the create_server folder.

Max - If you want to do this for PCHW, you need to do the following:

1. Download PcHelpWare_rel10_SCgui.zip from http://www.uvnc.com/pchelpware/download/PcHelpWare_rel10_SCgui.zip
2. Extract the enter.bmp from the zip file. I cropped the outer size a bit more and then filled outside the black ...

redge - Ignore last comment. Decided to rebuild it without the 1CHATDLL.dll file, and the server won't run without it. Oh well, was worth a try.

joe - Good luck with your testing. My big problem will be getting our IT people to allow us to use PcHelpWare to help our customers, so my time will be spent preparing a document justifying its use :-(

redge - Any idea whether PCHW will run without the 1CHATDLL.dll? I would usually be talking to ...

Problem sorted. File somehow got corrupted when he downloaded it. He tried again, from the same email I sent, and it worked fine.

joe - Just opened up the server app with WinRar to see what's inside.

The following files had zero compression - 1SCDLL.dll, helpdesk.txt, icon1.ico, PcHelpWare.exe and SCHook.dll

The file background.bmp went from 85,426 to 8,946 bytes.

However, the really interesting one is 1CHATDLL.dll which ...

joe - I knew my background image was bigger than the original, but on reading about your file size, I decided to check mine. I haven't used SC, so a 300kb download to me seems small compared to the retail products out there.

Anyway, I rebuilt the server with the original 84kb background and got a ...

I haven't used phcw_sc, so don't know what it looks like in use, but you should be able to resize the enter.bmp image (located in the custom folder) using something like PhotoFiltre Studio (http://www.photofiltre-studio.com/).

I've since been able to amend the layout of the the server applet by using Resource Hacker to amend the PcHelpware.exe file located in the create_server folder.

joe - The best way to reduce the size of the file is by changing the background. You said you changed the background, the icon and the logo. I changed my background and doubled the size of the file, but that's because I included our company logo and motto. This resulted in more detail and more ...

How about allowing the support of different image formats, like GIF. It would help to keep the file size down. Having added our company logo, the background.bmp is now double the size. If we could use GIF format, the size would be a quarter of what it currently is.

dado023 - I strongly suspect that this is to do with the fact that the server application is a compressed executable, so making any changes to it with Resource Hacker or any other program will corrupt it.

Secondly, it also protects the developers rights by not having someone change the information ...

Once you’ve got PcHelpWare up and running, you might want to modify it by branding it with your company logo or perhaps changing the layout of the controls.

This tutorial just covers changes to the actual controls on the server application. Modifying the background image to include something like ...

It helps to take a fresh look at things.

I went through all the files and realised that I didn't check all the EXE files.

For those who want to change the look and feel of the server application, you need to do the following:

1. Download something like resource hacker from http://www.angusj.com ...

richb - Thanks for the suggestion. Since posting that message, I've read through some other posts and found the reference to Resource Hacker. I've downloaded it and tried it, to no avail. I posted a separate question on this in the forum.

arc - I have already downloaded and tried Resource Hacker, but can't find what I'm looking for. What file exactly did you amend and in what folder is it located. I'm sure that I have tried to open every file in every folder. Maybe it's a case of not seeing the wood for the trees!

Now that I've finally managed to get PCHW running properly, I would like to spam it with our company logo and also set up a repeater. The repeater is an issue I need to raise with our Web people.

As for the company branding, I have tweaked the background.bmp to suit, but can't find out how I can ...

linoter - How did you create your new background? I finally got mine server working and would like to spam it, but I need to move the two fields and the Connect and Quit buttons.

Never thought of that. I downloaded the same file to my work laptop and it runs fine, so I will get back to him about the limited account.

Having said that, does that not mean that it won't work on the vast majority of PCs in an organisation, as most organisations will not give their users admin ...

I came across PcHelpWare yesterday when looking for a small remote access program to help someone who is still on dialup. I downloaded the program and generated the server exe. I then emailed the file to them as a zip file. They unzipped it to their desktop and ran it. At this point, it dispayed a ...