UltraVNC

If you have access to the repeater, open the log file and it will show the ID.

For a while, when we tried to do a remote control of our application on a Win8 box,it seemed to work for a while, then suddenly we could not click on anything. We frequently put a copy of the InstantSupport.exe on the desktop so user could find it easily or if our application could not launch ...

We are running the repeater108.exe and have been for a while. We have tried moving it to several computers but the problem persists on all computers. The repeater will run for a couple of hours or a couple of days but at some point it will crash. We simply restart it and it works fine until the next ...

One more issue. We compiled 3.2 with a one character password. I think the maximum was eight. Now, it seems 3.3.1 has a minimum of nine characters. How do we resolve this?

Good news.

Thanks for the response.

Can we use the same Chunkviewer with 3.2 and 3.3?

It will take some time to get all of our users over to 3.3 and it would be great if we can use the same Chunkviewer with either version.

Thanks.

Thanks.

I saw that in the script. But, will it cause a problem if I comment it out?

I'm just curious why it's there.

In the FAQ's, you state:

Can I run InstantSupport on a computer that already has a VNC server running?

No, you must shut down the current VNC server before running InstantSupport.
Since version 3.2 most but not all VNC servers will be shut down automatically.

It seems 3.1 allowed this and it was ...

supercoe and b,

I owe you both a huge apology.

When I thought I uninstalled Zone Alarm, as the uninstall ended, the computer locked up. (A common occurance with this Win7 x64). When I rebooted, it seemed to be gone. I just found out it was still running.

I had to reinstall and then uninstall ...

Settings look good.
To make sure that the problem is with the connection to your repeater why don't you try a ready to run version of ChunkVNC:
http://www.walkernerds.com/chunkvnc/ChunkVNC_3_1_RTR_Swiss.zip

Just run InstantSupport, this will connect to a public repeater (thanks to Redge) and give ...

BUT you still don't see ANY change in the repeater log when the ChunkViewer attempts to connect? Even from the same machine that is able to, at the same time, reach the repeater with InstantSupport ?

Makes no sense. I would want to see exactly what's in the repeater's settings.txt file, the ...

And here's a much simpler test you should try. Run the InstantSupport.exe from the desired station. Then run the ChunkVNC viewer from that SAME STATION. Please let us know what happens.

I'm working on the first part, but just to let you know on the suggestion above, same result. (Failed to ...

We just tried moving the repeater to another computer (on the same network as the first). CanYouSeeMe showed both ports open.

Same result.

I appreciate your persistence with me on this.

JohnHace,

Since you're not seeing the Viewer ID show up in the repeater log I'm sure you're going to get all sorts of UltraVNC errors. Is it possible for you to copy the Viewer folder to a different machine and test if you can get an ID to show up in the Repeater log from there?

I tried that ...

Suddenly the message has changed.

It now is saying Connection failed - Invalid Protocol !

Possible causes:

- You've forgotten to select a DSMPlugin and the Server uses a DSMPlugin
etc, etc.

Does this help?

Thanks.

B wrote:And keep in mind that wherever you run ChunkViewer from, it <b>has</b> to have a "Bin" subdirectory containing that chunkviewer.ini file.

I'm launching from the original location of the Viewer folder and it does have the "Bin" subdirectory.

Thanks.

Other things I would try.

1. On the viewer machine, telnet to the repeater on both 5901 and 5500 and see what response, if any, you get.

2. Swap roles and see if you have the same problem when the current Viewer acts as the server, and vice versa.

It could be related to the previous installation ...

I got "success" on both 5901 and 5500 from the repeater computer. So I guess it is at the viewer.

I have used uvnc SC on this computer in the past, but it is not running now. I have shut off Windows Firewall and Zone Alarm.

What else should I look for?

Thanks.

I tried 555666 and nothing appeared.

I double checked the port forwarding and 5901 is set to that internal IP.

If you look at post

[topic=17805][/topic]

He is working with me on this and we set it just like you said.

Any ideas?

Thanks.

I have the repeater running and when InstantSupport is run, I see the number appear in the log. But when I run Chunkviewer.exe, after a few seconds, the VncViewer Message Box gives me the "Failed to connect to server !" message.

The two computers with InstantSupport and Chunkviewer are on the same ...