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After starting the exe file of SC the helpdesk.txt appears.

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blooper65
Posts: 2
Joined: 2007-08-29 22:00

After starting the exe file of SC the helpdesk.txt appears.

Post by blooper65 »

Hi, I'm a newbie here. I have the SC modified and is running fine, but sometimes when a customer starts the SC program the helpdesk.txt will appear in the screen. Not always.How can this happen and what can I do to solve this?

Thanks in advance.

blooper65
redge
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Posts: 6797
Joined: 2004-07-03 17:05
Location: Switzerland - Geneva

Re: After starting the exe file of SC the helpdesk.txt appea

Post by redge »

this happen when customer started before vncviewer ready.
UltraVNC 1.0.9.6.1 (built 20110518)
Windows OS: XP Home + Vista Business + 7 Home
Only experienced user, [u]not[/u] developer
blooper65
Posts: 2
Joined: 2007-08-29 22:00

Re: After starting the exe file of SC the helpdesk.txt appea

Post by blooper65 »

redge wrote:this happen when customer started before vncviewer ready.
Hi, thanks for your response. But my viewer was listening. Is that maybe a problem of the long distance over the internet and maybe a bad connection?

Thanks,

blooper65
redge
1000
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Posts: 6797
Joined: 2004-07-03 17:05
Location: Switzerland - Geneva

Re: After starting the exe file of SC the helpdesk.txt appea

Post by redge »

2nd possibility is, if you use a dynamic dns service, the registration of dynamic dns is not up to date.
UltraVNC 1.0.9.6.1 (built 20110518)
Windows OS: XP Home + Vista Business + 7 Home
Only experienced user, [u]not[/u] developer
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