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PCHW not working on WAN

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caffiend
Posts: 3
Joined: 2007-11-06 00:26
Location: North America

PCHW not working on WAN

Post by caffiend »

Hi,


I am trying to get PCHelpWare to work.

On my internal LAN, using my own repeater, it works beautifully - even between 2 Vista boxes.

However, for some reason, it does not work for me on the internet. I am quite sure I know how to set up my firewall - when I forward ICMP to that computer (the repeater), I can ping it, when I disable the ICMP port forwarding, I can't ping it from the outside world. The same with RemoteDesktop - I can port forward port 3389, and Remote Desktop to this computer works over the internet, when I stop the port forwarding, it no longer works over the internet. So, I have set up port forwarding of the server and viewer ports on my firewall. I am using the default ports - 5901 and 5500. I figure if everything is encrypted, there is no sense/very little to gain by trying to hide behind a weird port number.

When I start the server, I get a little box where I can't read the error message, because the box is too small. I can't resize it. There is an error, but I can't see what it says. I tried Ctrl-C, no luck. Is there a way to make that box a little bigger, so I can see what my next troubleshooting step should be?

The viewer just sits there waiting, all by its lonely self :-(. When I have the repeater running, I can see from the log that the repeater sees the viewer. BTW, when using the repeater as a service, is there a way to see the log? I don't have any icon in the system tray when I run it as a service.
YY
200
200
Posts: 996
Joined: 2006-11-13 15:11

Re: PCHW not working on WAN

Post by YY »

What is the "small box" you saw? Did it show the title?

So far I know the PHW server will only pop up a small windows of "PcHelpware Info Rel 1.0.0" which displaying the connection status (any error message will be displayed in this box as well). But even it is not a big one, it is sufficient to show most of the content.

If the samll box you saw is not this one, then this may be somthing else from a firewall/anti-spyware.

Have you tried to run the server at another station?
caffiend
Posts: 3
Joined: 2007-11-06 00:26
Location: North America

Re: PCHW not working on WAN

Post by caffiend »

OK. Did some more testing. It actually works !! (Well, sort of) Yay! :)

Now I guess I need to do some fine-tuning.

What I did to make it work was to stop the repeater "service", and ran the repeater manually by double-clicking on the repeater's .exe file. When I did that, the server was able to make a connection.

Now, the problem is, if I (or anyone else) log off the computer that hosts the repeater, that program (repeater) will automatically stop. This is why I originally tried to set up the repeater as a service. My question now is, how do I get the repeater to be a (Windows) service, but still take the same settings as if it was started manually? What am I missing here?

Any input would be appreciated.


Thanks.
YY
200
200
Posts: 996
Joined: 2006-11-13 15:11

Re: PCHW not working on WAN

Post by YY »

caffiend wrote:how do I get the repeater to be a (Windows) service, but still take the same settings as if it was started manually?
After have all setting correctly saved in application mode (i.e. maunally started the repeater), then run it in service mode again.
Please see this thread:
[topic=8655][/topic]
Last edited by YY on 2007-11-08 10:12, edited 1 time in total.
caffiend
Posts: 3
Joined: 2007-11-06 00:26
Location: North America

Re: PCHW not working on WAN

Post by caffiend »

Duh ! I .. am .. so .. STUPID.

I'm going to find a deep dark cave, crawl into it and go hide in shame !!



Thanks, YY. Works like a charm now.
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