What can i do to make PCHelpware as fast as possible?

[Offerlam]

Hi all..

So i was hoping for some inputs on how to make get as little delay as possible using PChelpware...

I have some clients with some very bad upload speeds and was hoping someone could give me a clue to make PChelpware use as little bandwith as possible and still be able to offer remote assistance.

Allso i have a nagging susspions that PChelpware is slower and have more delay then other remote support apps like Isle light and citrix Go2Assit or at least is more sensative to bad up/downloads speeds then the other two, but nothing i can prove. There have just been some cases and some of my collegues are complaning about it and saying its not the line but PChelpware...

Any inputs anyone?

[YY]

Have you tried those quality other than High (at left-bottom of Viewer), such that:

Mid == sending 256 color
Low == send B/W

If the network speed is bad, and your remote job not requiring watching color image, "Low" should be much help.

[Offerlam]

Hi YY

Thanks i will try that out...

any other suggestion... i thought perhaps we could make this thread a sticky where people could get ideas to increase speeds for PCHELPWARE....