Impact of reconnects when repeater down

[JonD]

If service is installed on a machine... what is is the impact if the repeater is off-line?

I understand that the repeater is set to try reconnects and wondered if this becomes a high usage issue for either the local CPU or the network.

I'm not sure how I can test this.

JonD

[supercoe]

In my experience the repeater uses a small amount of CPU and memory with only bandwidth being a concern with many active viewer to server connections.

If the repeater goes down InstantSupport will keep trying the connection until it's back up.

[JonD]

Thanks for the reply..

However, it was after the repeater goes down that I was concerned about the impact of the server repeatedly trying to reconnect to a "gone away" repeater.

My repeater shuts down each night and I was concerned that there could be a case where the service was accidentally left active on a remote computer.

JonD

[supercoe]

It shouldn't do anything but continually try to make a connection back to the repeater, since it's down the connection is closed and it'll try again in a short time.

Keep in mind that it's not recommended at this time to leave InstantSupport installed as a service for a long period of time without a viewer connected. There have been issues with it not reconnecting after some time.

Good luck!

[JonD]

So worst case scenario the service stops working?

I have every intention of uninstalling the service !every time!... but you know how that goes:-)

Thanks for the comments. I haven't used the service feature until now so it will be interesting to see how that helps my remote fixes.

JonD

[supercoe]

Yea the current 1.0.8.2 server that is included in ChunkVNC 3.1 has issues reconnecting to the repeater after a few hours without a viewer connected.
The issue seems to happen less if you drop in the 1.0.8.0 UltraVNC server but it still exists. I'm working on a fix.

Uninstalling InstantSupport when you're done is the best way to go and is what I do.

The only time I install the service is if I need to control UAC prompts in Vista/7 or reboot someones machine.

[JonD]

On a related note...

Can I just go directly to the Program Files\Chunk VNC
to deinstall the service?

I'm thinking of the case where I have installed the service via one login account and I'm working in another account screen. I guess I can always log back to the original screen and use the Uninstall icon there. I'm
assuming that there's nothing special about the desktop link/shortcut.

JonD

[supercoe]

The ChunkVNC Uninstall shortcut is placed in the All Users\Desktop folder so the link will be visible from any account.

[JonD]

Excellent.

I think I'm ready try try this feature now.

Thanks for the great support.

JonD

[supercoe]

No problem neighbor (I'm about 2 hrs south of the border)!