http proxy and install service

[JonD]

I'm not sure what this means....

I was connected to a remote user and selected the instal service...
but was refused because of a message something like
"cannot do because of http proxy"

Don't have the exact message but perhaps someone could comment.?

It's not a situation I have encountered previously.

JonD

[supercoe]

If InstantSupport detects that a proxy server is enabled for Internet Explorer it will give you that message.
This is a limitation of UltraVNC that it will not work with a proxy server when installed as a service.

[JonD]

That's all new to me...
So this would be something the user has setup on their machine?

JonD

[supercoe]

Usually it's schools that have proxies setup in my experience.
In the case of home users it's usually a virus that has set the proxy setting.